Fast, Reliable & Fully Tracked Shipping
At Heloora, we are committed to providing reliable, secure, and fully tracked shipping, so you can shop with complete peace of mind. Every order is carefully prepared and shipped with full tracking, from dispatch to delivery. As soon as your order ships, you’ll receive an email with your tracking link, allowing you to follow your package every step of the way.
Delivery Times
We offer fast, fully tracked shipping options:
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Express Shipping: 5–9 business days
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Standard Shipping: 7–12 business days
Order Processing & Tracking
Orders are usually prepared and shipped within 24–72 hours. During peak periods, preparation may take slightly longer. Once your order is shipped, tracking details are automatically sent to your email.
WHERE WE SHIP FROM
Orders are shipped from trusted local partner warehouses to ensure faster delivery and strict quality control.
Shipping Destinations
Shipping is available to:
- United States
- Canada
- United Kingdom
Available shipping options and delivery times are confirmed at checkout.
Package Marked “Delivered” but Not Received?
No worries — this can happen on rare occasions. We recommend:
1. Checking with neighbors or household members
2. Contacting your local post office
If the package is still missing, our support team will assist you until the issue is fully resolved. You are never left without support.
Returns
You may request a return within 14 days of delivery, in accordance with our Return Policy. Items should be returned:
- Unused and unworn
- In their original condition, with tags and packaging
- With proof of purchase
To initiate a return, please contact us at: support@heloora.com.
Returns must be requested in advance so we can provide the appropriate return instructions.
Refunds
Once your return is received and inspected:
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You will be notified by email
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If approved, your refund will be issued to your original payment method within up to 7-10 business days
Please note that banks and credit card providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: support@heloora.com
Shop With Confidence
✔ Secure checkout
✔ Fully tracked shipping
✔ Clear delivery timelines
✔ Easy returns & exchanges
✔ Dedicated customer support